Simplify operations and enhance the guest journey with a hotel PMS
Save up to 4 hours daily
Enjoy more 5-star reviews
Higher guest lifetime value
Reservations snapshot
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Manage groups easily with Room Allotment
Room Allotment makes it easy for independent hoteliers to work with travel agents, corporate groups, and event planners by efficiently managing group bookings.
As a hotelier, you can easily create a group booking by allocating availability to a group profile in just a few simple steps. Accommodate different types of group business with flexible room selection options:
Flexible group booking management for hoteliers, bookers, and guests.
Booker & Guest-driven room selection
Share a custom booking engine link with the booker or guests to reserve allotted rooms.
Best for: Weddings & Travel Agents
Hotelier-driven room assignment
Manage and allocate specific guests to rooms.
Best for: Corporate events
Our Hotel PMS Boasts Intuitive Front Desk Management
Guest reservation
Registration
Register more guests in less time with RaccoonID, which scans identification documents by reading the bar codes and auto-fills guest information in the correct fields in the reservation.
Online Check-In & Check-Out
Streamline your guest registration and departure with our hotel Check-in and Check-out software. Gather guest information like passport and flight numbers, dietary requirements and more during Online Check-in, and invite guests to settle outstanding charges with quick and easy Online Check-out.
Generate more revenue before your guests even arrive with RaccoonUpsell, our automated guest service menu. Upsell room upgrades and extra services for higher RevPAR.
Payments and Folios
View guest account activity in real-time, including imported VCCs from OTAs.
Folios are automatically generated at check-out. You can customize folios, split them, and send payment requests from a single screen.
Communication
Keep guests informed and build relationships throughout the customer journey with automatic confirmation emails, personalized post-stay follow-ups, and revenue-generating pre-arrival emails.
Encourage repeat visits by sending post-stay emails with promotion codes that former guests can redeem when booking directly.
HOUSEKEEPING MANAGEMENT
Maintain the best-kept rooms with RaccoonHousekeeping
RoomRaccoon’s hotel PMS is complete with native housekeeping software. You can assign tasks and track room statuses from a real-time feed.
Housekeepers can use the mobile web app to update room statuses and post comments – all from the palm of their hand.
REVENUE MANAGEMENT
Be a step ahead of your competition
RaccoonRev is a native revenue management tool that shows you data from your property and the market to help you make better-informed decisions and adopt a more strategic approach to pricing.
Know when your competitors increase or decrease their rates and when they’re sold out.
Free Hotel Email Templates to Optimize Guest Communication
Emails are an integral part of the hospitality industry. Setting up automated email templates for guests saves time and ensures effective communication. Download this guide, and you’ll have 6 easy-to-copy email templates!
